Customer reviews
Why we use Lipscore?
Real, Verified & Legal Reviews
Lipscore ensures 100% real, verified reviews from actual customers, complying with EU laws and regulations, and providing transparency, trust, and protection against fraudulent and fake reviews.
How Lipscore Work
Lipscore's platform collects customer feedback through a simple, secure process, ensuring reliable ratings and reviews for both online and physical store purchases.
Post-Purchase Feedback
After making a purchase, customers receive a request via email or SMS to rate their experience by clicking on 1-5 stars. This rating is saved and published.
Voluntary Reviews
Customers are then redirected to the online store to write an optional review. This explains why there are typically more ratings than reviews. Reviews are published with the customer's name, derived from the order information.
Verified Buyer Badge
Lipscore guarantees review authenticity by adding a "Verified Buyer" badge to reviews collected post-purchase,reinforcing the fight against fake reviews.
EU Review Compliance
Compliance with EU law, specifically the Omnibus Directive (EU) 2019/2161, is essential to avoid significant legal consequences and erosion of customer trust.
The Omnibus Directive
Online shops must disclose efforts to ensure reviews come from actual buyers of the product or service being reviewed.
Penalty Risks
Non-compliance may lead to substantial fines - up to 4% of annual turnover or 25 million euros, whichever is higher.
Maintaining Trust
Implementing measures to guarantee genuine customer feedback is crucial for preserving authenticity and building customer trust.
At Whisky International Online trust is one of our core values and that is why we have chosen to use Lipscore as our review platform.
Real, verified and legal reviews - it's what our customers deserve.
