FAQs

Whisky International Online Limited, headquartered in the historic heart of Edinburgh, has been a distinguished player in the global e-commerce landscape since 2016. Renowned as more than just a purveyor of exceptional whiskies, we take pride in being the go-to destination for whisky enthusiasts worldwide. Our commitment to delivering an unparalleled whisky experience is reflected in our unique selling propositions.

1. Worldwide Shipping

Embark on a global whisky journey with us. From the misty Highlands to bustling metropolises across the globe, Whisky International Online Limited ensures that the world's finest whiskies are just a click away. Our robust worldwide shipping infrastructure guarantees that enthusiasts everywhere can savor the unparalleled quality of our curated whisky selection.

2. Customer Service

At Whisky International Online Limited, customer satisfaction is not just a goal; it's our commitment. Our dedicated team is poised to make your whisky exploration seamless, from the moment you make a selection to that delightful sip or the addition to your prized collection. Expect a personalized and attentive service that enhances every aspect of your whisky journey.

3. Whisky Specialist in Scotland

Situated in the heart of Scotland, our roots run deep in whisky culture. Being immersed in the birthplace of this revered spirit allows us to curate the most authentic and exceptional bottles. Whisky International Online Limited serves as a gateway for collectors and enthusiasts worldwide to access the true essence of Scottish whisky, bringing a piece of Scotland's rich heritage to aficionados across borders.

4. Exclusive Whisky Releases

Uncover rare treasures and limited editions that define exclusivity. Our exclusive whisky releases are a testament to our commitment to providing the most coveted and unique whisky experiences available. By collaborating with renowned distilleries and sourcing exceptional finds, Whisky International Online Limited ensures that our customers have access to a collection that goes beyond the ordinary, making each purchase a memorable and exclusive event in the world of whisky appreciation.

Enjoy exploring our website and add your chosen bottles to your card, once you’ve completed your shopping move on to the checkout section where you can complete the delivery details and make payment. Please note that all orders must be placed through the website.

There is NO minimum order size or value.

Yes of course and this option is available at checkout where you will find a personalised message box. There is no charge for this service.

We accept all major credit and debit cards including American Express, in addition we accept payment by PayPal and Bank Transfer. Please not that when paying by bank transfer you should use your order number as the reference number. Your payment information is fully SSL encrypted and is not stored by us.

If you're facing any technical issues during the checkout process, we understand how frustrating that can be. To make your payment experience as smooth as possible, we've created a comprehensive troubleshooting guide to help you resolve these issues quickly and efficiently.

No. You will not be charged UK VAT for any delivery outside the UK.

As soon as your order is packed and ready for shipping your will receive an email and text message with the tracking details. The link will also appear in your customer account tagged to the relevant order. We aim to ship all orders as quickly as possible but please understand that our first priority is the safety of your order during transit and this may result in extended packing times.

Full details of our shipping costs are provided on our Shipping and Insurance page including estimates of transit times.

We know this can be frustrating particularly with high demand for certain releases. You can sign up for the mailing list to be the first to hear and you can email us at sales@whiskyinternationalonline.com with any stock queries.

We aim to have all orders delivered in perfect condition with all our customers 100% satisfied when orders are received. If you wish to return your order please see our business terms and conditions. We will alway be available to help with any issues relating to returning an order.

We deliver worldwide and a list can be found in our Shipping and Insurance page. If your country isn't listed please contact us here and we can try to help

Yes we deliver to all states in the USA.

Yes we can, to find out more checkout our dedicated third party shipping page.